Good to know before your arrival
Booking and payment terms
To confirm your reservation, we kindly ask you to send us a written request. You will then receive our bank details to transfer a deposit of 30% of the total amount.
The remaining balance must be paid by bank transfer at least 10 days before arrival, or it can alternatively be paid in cash upon arrival.
Bank details:
T.H.I.S. SRL (Eden Apartments)
Banca Popolare di Siusi
IBAN: IT63H0585623100060571114326
BIC: BPAAIT2B060
The local tourist tax is €3.00 per person per day (from 14 years of age). It can be calculated in advance or paid upon arrival in cash or by card.
To guarantee your stay, we kindly ask you to provide your credit card details as a security guarantee. These will only be used in case of documented damages during your stay and will be treated with strict confidentiality.
Please note that the layout of the rooms and the size of the individual apartments may vary.
Check-In and Check-Out
The apartments are ready for you at about 3 p.m. To offer you the most flexible way to arrive without a hurry, check-in is also possible later, because we will send you the necessary information and pin code in advance. If you have not completed the online check-in before your arrival, we ask you to show the IDs/passports (of all fellow travelers) at the reception desk to send you the digital Guest Passes straight away. On your departure day, we ask you to put the waste (recycling and residual waste) in the rubbish bins right next to the fence and to leave your apartment clean by 9.30 a.m. Thank you! |
Cancellation
Cancellation must be made in writing.
The right of withdrawal as laid down in the Consumers’ Code does not apply – however, we are willing to apply the following cancellation conditions:
- Cancellations made within 31 days prior to arrival are free of charge (the deposit will be refunded).
- For cancellations made between 30 to 8 days prior to arrival, 30% of the booked services will be charged (the deposit will be retained).
- For cancellations made within 7 days prior to arrival, we charge 100% of the booked services.
- In case of late arrival, early departure, or no-show, 100% of the amount due for the days booked will be charged.
“Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 (Consumers’ Code)”
We recommend that you take out travel insurance when booking so that you can enjoy a completely carefree holiday and avoid any unpleasantness.
